Introduction
Welcome to Buraq Travels! Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, including when you fill out forms or provide personal details. By using our website, you agree to the terms outlined in this Privacy Policy.
We encourage you to read this policy carefully to understand how your information is handled and your rights regarding your data. If you have any questions or concerns, please do not hesitate to contact us.
Information We Collect
We collect the following types of information when you interact with our website, including when you fill out forms or contact us:
1. Personal Information
When you submit a form or request our services, we may collect the following personal details:
- First Name
- Last Name
- Email Address
- Phone Number
- Departure City
- Departure Date
- Number of Adults, Children, and Infants
- Best Time to Call
2. Non-Personal Information
We may also collect non-identifiable data automatically, such as:
- IP address
- Browser type and version
- Device information
- Referring website URLs
- Date and time of website access
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These may include:
- Session cookies to keep you logged in or track preferences.
- Analytics cookies to monitor website usage and improve performance.
By providing your personal information, you consent to its collection and use as outlined in this Privacy Policy. If you wish to limit the information shared, please refer to the “Your Privacy Rights and Choices” section for options to manage your data.
How We Use Your Information
We use the information collected from you to provide a seamless and personalized experience on our website. Specifically, your information may be used for the following purposes:
1. To Provide and Manage Services
- Process your requests, such as travel inquiries, bookings, or consultations.
- Respond to your comments or questions submitted through forms.
2. To Improve Our Website and Services
- Analyze user interactions to enhance website functionality and user experience.
- Monitor and address technical issues or website performance.
3. To Communicate With You
- Contact you regarding your travel inquiries or bookings.
- Send updates, promotional offers, or service-related announcements (if you have opted in).
4. For Record-Keeping and Legal Compliance
- Maintain accurate records of customer inquiries and bookings.
- Comply with legal and regulatory requirements.
Your information will be used responsibly and only for the purposes outlined above. We do not sell your personal information to third parties. For more details on how your information is shared, please refer to the “How We Share Your Information” section.
How We Share Your Information
We value your privacy and take every measure to ensure your information is shared responsibly and only when necessary. Below are the scenarios where your information may be shared:
1. With Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Processing travel bookings and reservations.
- Managing and hosting our website or database.
- Sending emails or communications on our behalf.
2. For Legal Compliance
We may disclose your information if required to:
- Comply with applicable laws, regulations, or legal processes.
- Respond to valid requests from law enforcement or other government authorities.
3. To Protect Our Business
We may share information if necessary to:
- Enforce our terms and conditions or protect the rights and safety of our users.
- Prevent fraudulent, malicious, or unauthorized activities on our platform.
4. Aggregated and Non-Identifiable Data
We may share anonymized or aggregated data (that cannot identify you personally) for analytics, research, or marketing purposes to improve our services.
We do not sell, rent, or trade your personal information to third parties. Your information is shared only as needed to fulfill your requests and maintain the security and integrity of our services.
Your Privacy Rights and Choices
We respect your rights to control your personal information. Below are the choices available to you regarding your data:
1. Access and Update
- You have the right to access the personal information we collect about you.
- If you believe any information is incorrect or outdated, you can request corrections by contacting us directly.
2. Opt-Out Options
- Email Communications: You can opt out of receiving promotional emails by clicking the “Unsubscribe” link in the email or by contacting us. Please note that you may still receive service-related communications.
- Cookies and Tracking: You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.
3. Request Deletion
- You may request the deletion of your personal information from our database unless it is necessary for:
- Completing transactions or services you have requested.
- Legal, regulatory, or security purposes.
4. Withdraw Consent
- If you have provided consent for us to use your information, you can withdraw this consent at any time. However, this may limit the services we can offer.
5. File a Complaint
- If you believe your privacy rights have been violated, you can contact us directly, and we will address your concerns promptly.
To exercise your rights or for any privacy-related questions, please contact us using the information provided in the “Contact Us” section. We are committed to protecting your privacy and ensuring you have control over your data.
Data Security
We take the security of your personal information seriously and implement industry-standard practices to protect your data. Below are the measures we use to ensure the safety of your information:
1. Secure Storage
- Your data is stored in secure servers with access restricted to authorized personnel only.
- We use encryption and secure connections (SSL/TLS) to safeguard data transmission between your browser and our website.
2. Regular Monitoring
- Our systems are regularly monitored for potential vulnerabilities and threats.
- We update our security protocols to address emerging risks and ensure robust protection.
3. Restricted Access
- Personal information is accessible only to employees, contractors, and third-party service providers who require it to perform their duties.
- Access is governed by strict confidentiality agreements and security protocols.
4. Protection Against Unauthorized Access
- We use firewalls, intrusion detection systems, and other advanced measures to prevent unauthorized access to our data.
- Passwords and sensitive information are encrypted and stored securely.
5. User Responsibility
- While we strive to secure your information, you also play a role in ensuring its safety:
- Avoid sharing sensitive information through unsecured networks.
- Keep your login credentials confidential and notify us immediately if you suspect unauthorized activity.
Despite our best efforts, no data transmission or storage system can be guaranteed as 100% secure. In the unlikely event of a data breach, we will notify affected users promptly and take all necessary steps to mitigate the impact.
For any concerns about the security of your information, please contact us using the details in the “Contact Us” section.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, or to comply with legal, regulatory, or business requirements. Below is an overview of our data retention practices:
1. Retention Periods
- Form Submissions: Information collected through forms (e.g., name, contact details, travel preferences) is retained for as long as required to process your requests, provide services, or maintain records for legal and operational purposes.
- Transactional Records: Data related to bookings or inquiries is retained to comply with legal or regulatory obligations.
- Non-Personal Data: Aggregated or anonymized data that cannot identify you personally may be retained indefinitely for analytics and research purposes.
2. Deletion of Data
We regularly review the data we collect and delete information that is no longer needed. You may also request the deletion of your personal information by contacting us, except in the following cases:
- When the data is required to complete a transaction or provide a service you requested.
- When retaining the data is necessary for legal, regulatory, or security purposes.
3. User-Initiated Requests
You can request the deletion or modification of your personal information at any time by contacting us. Please note that certain information may be retained to comply with our obligations or resolve disputes.
By retaining data responsibly and securely, we aim to balance operational needs with your privacy rights. If you have questions about our data retention policies, please refer to the “Contact Us” section.
Third-Party Services
We may use third-party services to enhance your experience on our website and to support the operation of our business. These services are carefully selected to align with our privacy standards, and your information is only shared with third parties when necessary. Below are the details of how third-party services may interact with your data:
1. Service Providers
We may share your information with third-party service providers who assist us in:
- Managing and hosting our website or database.
- Processing travel bookings or inquiries.
- Sending emails, newsletters, or other communications.
These providers are authorized to use your personal information only as necessary to provide their services to us.
2. Analytics Tools
We use analytics tools (e.g., Google Analytics) to monitor website traffic, understand user behavior, and improve functionality. These tools may collect non-personal information such as:
- IP address
- Browser type
- Pages visited
3. Payment Processors
If applicable, payment details may be securely processed by third-party payment processors. These processors adhere to strict security standards to protect your financial information.
4. Links to External Websites
Our website may include links to external websites not operated by us. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.
5. Compliance with Law
We may share your information with third parties if required by law or to protect our legal rights.
We work only with third parties who uphold robust data protection practices. For more details about how your information is shared, refer to the “How We Share Your Information” section. If you have any questions about third-party services, please contact us.
Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take immediate steps to delete such information from our records.
Parents and Guardians
If you believe that your child has provided us with personal information, please contact us immediately. We encourage parents and guardians to monitor their children’s online activity and help enforce this Privacy Policy.
Compliance with Laws
We comply with the Children’s Online Privacy Protection Act (COPPA) and other applicable laws aimed at protecting children’s privacy.
If you have any concerns or questions regarding children’s privacy, please refer to the “Contact Us” section to get in touch with us.
International Users
Our website is operated and managed from the United States. If you are accessing our website from outside the United States, please note that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country.
1. Data Transfer
By using our website and submitting your information, you consent to the transfer, storage, and processing of your data in the United States in accordance with this Privacy Policy.
2. Legal Compliance
We will take reasonable steps to ensure that your data is handled securely and in compliance with applicable data protection laws, regardless of where it is processed.
3. Your Rights
If you are an international user, you may have additional rights under your local data protection laws. For example, users in the European Union may have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, or delete your data.
If you have any questions or need assistance regarding international data transfers or your rights, please contact us using the details provided in the “Contact Us” section.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates to this policy will be posted on this page with the updated effective date.
1. Notification of Changes
If we make significant changes to how we collect, use, or share your personal information, we will notify you through:
- A prominent notice on our website.
- Email (if you have provided your contact details).
2. Your Continued Use
By continuing to use our website after any updates to this Privacy Policy, you agree to the revised terms.
3. Review the Policy Regularly
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have questions or concerns about changes to this Privacy Policy, please contact us using the information provided in the “Contact Us” section.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please feel free to contact us using the details below:
Buraq Travels
Email: info@buraqtravelsusa.com
Phone: +1 678-310-5527
Address: 690 Hillcrest Rd NW #300Lilburn, GA 30047
We are committed to addressing your inquiries and resolving any concerns promptly. Thank you for trusting Buraq Travels with your personal information.