Terms and Conditions

Introduction

Welcome to Buraq Travels! These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to comply with these Terms. If you do not agree to these Terms, you should not use our website or services.

Our goal is to provide you with reliable and high-quality Hajj, Umrah, and Islamic tourism services. Please read these Terms carefully, as they outline the rules, rights, and obligations that apply to your use of our website and the services we provide.

For any questions or concerns regarding these Terms, please contact us using the details provided in the “Contact Information” section. Thank you for choosing Buraq Travels!

Acceptance of Terms

By accessing and using the Buraq Travels website, you acknowledge that you have read, understood, and agree to be bound by these Terms and any policies referenced herein, including our Privacy Policy. If you do not agree to these Terms, you must discontinue your use of our website and services immediately.

1. Eligibility

You must be at least 18 years of age to use our services. By using our website, you confirm that you meet this eligibility requirement.
If you are using the website on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Modification of Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting to the website.
Your continued use of the website after any updates constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

By using our website and services, you agree to comply with these Terms in full. If you do not agree with any part of these Terms, you must refrain from using our website and services.

Services Provided

Buraq Travels offers a variety of services related to Hajj, Umrah, and Islamic tourism to ensure a seamless and enriching travel experience. Our services include but are not limited to:

1. Hajj and Umrah Packages

Comprehensive packages covering travel, accommodations, and guidance for performing Hajj and Umrah.
Personalized support for pilgrims, including step-by-step assistance with rituals.

2. Islamic Tourism

Guided tours to Islamic heritage destinations, including Saudi Arabia, Türkiye, Egypt, and Malaysia.
Customizable itineraries tailored to individual or group preferences.

3. Travel Booking

Airline ticketing for Hajj, Umrah, and Islamic tourism destinations.
Assistance with hotel reservations near Haram in Makkah and Madinah.

4. Guidance and Training

Access to resources such as Hajj and Umrah training seminars and educational materials.
Personalized advice and live sessions for spiritual preparation and understanding of rituals.

5. Customer Support

Dedicated support to address inquiries, resolve issues, and ensure a stress-free experience.
Assistance with form submissions, travel documentation, and other requirements.

These services are subject to availability and specific terms outlined during the booking or service inquiry process. Additional details and terms for individual services will be provided at the time of booking or inquiry. For further clarification, please refer to the “Contact Information” section.

User Responsibilities

When using the Buraq Travels website or services, you agree to comply with the following responsibilities to ensure a smooth and respectful experience for all users:

1. Provide Accurate Information

Ensure that all information you provide, such as personal details and travel preferences, is accurate, complete, and up to date.
Notify us promptly of any changes to your information that may affect your bookings or services.

2. Use the Website Responsibly

Access the website for lawful purposes only.
Refrain from uploading, sharing, or transmitting any content that is unlawful, harmful, or violates the rights of others.

3. Respect Payment Obligations

Make payments for services in a timely manner as agreed during the booking process.
Ensure that any payment details you provide are valid and authorized.

4. Adhere to Travel Requirements

Ensure that you meet all necessary requirements for travel, including valid passports, visas, and other documentation.
Familiarize yourself with and adhere to the guidelines for Hajj, Umrah, or any other tour.

5. Protect Your Account

If applicable, keep your account credentials (e.g., username and password) secure and confidential.
Notify us immediately if you suspect unauthorized access to your account or information.

6. Follow Our Policies

Comply with all additional terms and policies related to specific services, such as cancellation, refunds, and third-party requirements.

7. Assume Responsibility for Actions

You are responsible for your actions on the website and for any consequences resulting from the misuse of our services.

Failure to meet these responsibilities may result in the termination of your access to our website and services. If you have any questions about your responsibilities, please contact us for clarification.

Payments and Bookings

When you book services through Buraq Travels, you agree to the following terms regarding payments and bookings:

1. Booking Process

All bookings must be made through the forms provided on our website or by contacting our customer support team.
Submission of a booking request does not guarantee confirmation. Bookings are confirmed only after payment is received and processed successfully.

2. Payment Terms

Payments must be made in full or as per the payment schedule outlined during the booking process.
Accepted payment methods include credit cards, bank transfers, and any other options specified on our website.
All prices are listed in U.S. dollars (USD) unless otherwise stated.

3. Deposit Requirements

For certain services, a deposit may be required at the time of booking. The deposit amount and terms will be specified during the booking process.
Deposits are non-refundable unless stated otherwise.

4. Cancellations and Refunds

Cancellation and refund policies vary based on the service booked. Specific terms will be provided during the booking process.
Refunds, if applicable, will be processed within a reasonable timeframe and in accordance with the stated policy.

5. Changes to Bookings

Any changes to confirmed bookings, such as departure dates or accommodations, are subject to availability and may incur additional charges.
Change requests must be communicated to our team promptly.

6. Taxes and Additional Fees

Prices quoted for services may not include applicable taxes, surcharges, or additional fees, which will be detailed during the booking process.
You are responsible for covering any extra costs associated with your booking.

7. Non-Payment or Late Payment

Non-payment or late payment may result in the cancellation of your booking.
Buraq Travels reserves the right to recover any outstanding balances through appropriate legal or collection methods.

By completing a booking or payment, you acknowledge that you understand and agree to these terms. For questions or assistance with payments and bookings, please contact us directly.

Cancellation and Refund Policy

At Buraq Travels, we strive to provide flexibility and transparency regarding cancellations and refunds. Please review the following terms carefully:

1. Cancellation by the User

If you need to cancel your booking, you must notify us in writing or through the contact methods provided on our website.
The amount refunded will depend on the timing of your cancellation:
- Cancellations made 30 days or more before the scheduled departure: Full refund, minus any non-refundable deposits or administrative fees.
- Cancellations made 15-29 days before departure: Partial refund, with specific deductions based on the services booked.
- Cancellations made less than 15 days before departure: No refund will be issued.

2. Cancellation by Buraq Travels

In rare cases where we must cancel your booking due to unforeseen circumstances (e.g., government restrictions, safety concerns), you will receive:
- A full refund of the amount paid, OR
- An option to reschedule or apply the payment toward future services.
Buraq Travels is not responsible for additional costs incurred, such as airfare or visa fees.

3. Non-Refundable Services

Certain services, such as airline tickets, hotel bookings, or visa processing fees, may be non-refundable based on the policies of third-party providers. These terms will be communicated during the booking process.

4. Administrative Fees

A nominal administrative fee may apply for processing cancellations or refunds, and this amount will be deducted from any refund issued.

5. Force Majeure

Refunds may not be available in situations beyond our control, such as natural disasters, political unrest, or other force majeure events.

6. Refund Processing Time

Refunds, if applicable, will be processed within 14-30 business days from the date of approval.

7. Changes in Itinerary

If a change in itinerary is requested instead of cancellation, additional fees may apply, depending on availability and the policies of third-party providers.

By making a booking with Buraq Travels, you agree to the terms outlined in this policy. For any questions or clarification, please contact us directly.

Intellectual Property

All content and materials available on the Buraq Travels website, including but not limited to text, images, graphics, logos, videos, designs, and software, are the intellectual property of Buraq Travels or its licensors. These materials are protected under copyright, trademark, and other applicable intellectual property laws.

1. Ownership

Buraq Travels retains full ownership of all intellectual property rights related to the content and functionality of this website.
You may not use, copy, reproduce, distribute, or modify any content without prior written permission from Buraq Travels.

2. Limited License

We grant you a limited, non-exclusive, and revocable license to access and use our website for personal, non-commercial purposes only.
This license does not grant you the right to:
- Download, copy, or reproduce content for commercial use.
- Create derivative works based on our content.

3. Trademarks

The name “Buraq Travels” and any associated logos, slogans, or branding are trademarks owned by Buraq Travels. Unauthorized use of these trademarks is strictly prohibited.

4. User-Generated Content

If you submit content (e.g., reviews, testimonials, or images) to the website, you grant Buraq Travels a non-exclusive, royalty-free, and perpetual license to use, reproduce, and modify that content for promotional or operational purposes.
You confirm that any content you submit does not infringe on the rights of third parties.

5. Violations

Any unauthorized use of our intellectual property will be considered a violation of these Terms and may result in legal action.

If you have questions about the use of our intellectual property, please contact us for clarification. We are committed to protecting our creative and intellectual assets while ensuring fair use for our users.

Third-Party Links and Services

The Buraq Travels website may include links to third-party websites, services, or resources for your convenience and information. These links and services are provided to enhance your experience, but their use is subject to the terms and conditions of the respective third parties.

1. Links to Third-Party Websites

We may provide links to external websites, such as travel service providers, airlines, or accommodations.
These websites are not operated or controlled by Buraq Travels, and we are not responsible for their content, policies, or practices.
Accessing third-party websites is done at your own risk, and we recommend reviewing their terms of service and privacy policies.

2. Third-Party Services

Some features or functionalities on our website may integrate with third-party services (e.g., payment processors, analytics tools).
Your use of these services is governed by the third-party providers’ terms, and we are not liable for any issues arising from their use.

3. No Endorsement

Links to third-party websites or services do not constitute an endorsement, sponsorship, or recommendation by Buraq Travels.

4. Responsibility for Transactions

If you engage in transactions or agreements with third parties through links provided on our website, these dealings are solely between you and the third party.
Buraq Travels is not liable for any loss or damage arising from these interactions.

5. Security and Privacy

Third-party websites and services may have their own privacy and security policies. Buraq Travels does not guarantee the protection of your information on these external platforms.

We encourage you to exercise caution and perform due diligence when using third-party links or services. For any questions or concerns regarding third-party integrations, please contact us directly.

Disclaimer of Warranties

Buraq Travels provides its website and services on an “as is” and “as available” basis. We strive to ensure the accuracy and reliability of the information and services we offer, but we make no warranties or guarantees, express or implied, regarding the website or its content.

1. No Guarantee of Accuracy

While we aim to provide accurate and up-to-date information, we do not warrant that the content on our website is free from errors, inaccuracies, or omissions.
Travel-related information, such as prices, availability, or schedules, is subject to change and may be provided by third parties. We are not responsible for inaccuracies resulting from third-party data.

2. No Warranty of Uninterrupted Access

We do not guarantee that the website will always be accessible, secure, or free of technical issues, including but not limited to downtime, errors, or interruptions.

3. No Implied Warranties

To the fullest extent permitted by law, we disclaim all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

4. External Content and Links

We are not responsible for the content, services, or practices of third-party websites linked to or integrated with our website. Use of these external resources is at your own risk.

5. User Responsibility

By using our website, you acknowledge that any reliance on the information provided is at your own discretion and risk. We recommend verifying all travel-related details independently before making decisions.

This disclaimer applies to the fullest extent permitted by applicable law. If you have any concerns about this section or the functionality of our website, please contact us for assistance.

Limitation of Liability

To the fullest extent permitted by applicable law, Buraq Travels and its affiliates, employees, agents, and partners shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to your use of our website or services, even if advised of the possibility of such damages.

1. Types of Liability Excluded

Loss of Data or Profits: We are not responsible for any loss of data, revenue, or profits resulting from your use of our website or services.
Service Interruptions: We are not liable for any delays, interruptions, or errors in our services caused by technical issues, third-party providers, or events beyond our control.
Third-Party Interactions: Buraq Travels is not responsible for damages or disputes arising from your interactions with third-party websites, services, or providers linked to or integrated with our website.

2. Limitation on Aggregate Liability

In no event shall our total liability to you for all claims arising out of or relating to your use of the website exceed the amount you paid to us, if any, for accessing or using our services.

3. No Liability for Force Majeure

We are not liable for any failure to perform or delay in performing obligations due to events beyond our reasonable control, such as natural disasters, government actions, or technical failures.

4. Jurisdictional Limits

Some jurisdictions do not allow the exclusion or limitation of liability for certain types of damages. In such cases, our liability will be limited to the maximum extent permitted by law in your jurisdiction.

By using our website or services, you agree to these limitations of liability. If you have any concerns or require further clarification, please contact us directly.

Indemnification

By using the Buraq Travels website and services, you agree to indemnify, defend, and hold harmless Buraq Travels, its affiliates, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from or related to:

1. Your Use of the Website

Any misuse of the website or violation of these Terms and Conditions.
Unauthorized access to or use of our services.

2. Violation of Laws or Rights

Any violation of applicable laws, regulations, or the rights of any third party in connection with your use of our website or services.

3. Submission of Information

Providing inaccurate, incomplete, or false information during bookings or inquiries.
Any issues resulting from the content you submit, upload, or share on our website.

4. Third-Party Interactions

Disputes or issues arising from your interactions with third-party service providers linked to or integrated with our website.

5. Breach of Terms

Any breach of these Terms and Conditions or other policies referenced herein.

We reserve the right to assume exclusive defense and control of any matter otherwise subject to indemnification by you. In such cases, you agree to cooperate with our defense. This indemnification obligation will survive the termination of your use of our website and services.

For any questions or concerns regarding this section, please contact us for clarification.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law provisions.

1. Governing Law

Any disputes arising from or relating to these Terms, the use of our website, or our services shall be governed by the laws of the State of Georgia.

2. Dispute Resolution

Negotiation: In the event of a dispute, you agree to attempt to resolve the issue amicably by contacting us and engaging in good faith negotiations.
Mediation/Arbitration: If a resolution cannot be reached through negotiation, disputes may be submitted to a mutually agreed-upon mediator or arbitrator. The location for such proceedings will be in Georgia, USA.
Litigation: If mediation or arbitration is unsuccessful, disputes shall be resolved exclusively in the state or federal courts located in Georgia, USA. You consent to the jurisdiction of these courts for all disputes.

3. Waiver of Class Actions

You agree to resolve any disputes with Buraq Travels on an individual basis and waive your right to participate in any class or representative action.

4. Time Limitation for Claims

Any claim or cause of action arising out of or related to these Terms must be filed within one (1) year after the cause of action accrues; otherwise, such claim or cause of action is permanently barred.

By using our website and services, you agree to be bound by this Governing Law and Dispute Resolution clause. If you have questions or require clarification, please contact us directly.

Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will become effective immediately upon posting on our website.

1. Notification of Changes

If we make significant changes to these Terms, we may notify you through:
- A prominent notice on our website.
- An email to users who have provided contact details.

2. Continued Use

Your continued use of our website or services after any changes constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of our website and services immediately.

3. Review These Terms Regularly

It is your responsibility to review these Terms periodically to stay informed of any updates.

For any questions or concerns regarding changes to these Terms, please contact us using the details provided in the Contact Information section.

Contact Information

If you have any questions, concerns, or require assistance regarding these Terms and Conditions or any of our services, please feel free to reach out to us using the details below:

Buraq Travels
Email: info@buraqtravelsusa.com
Phone: +1 678-310-5527
Address: 690 Hillcrest Rd NW #300Lilburn, GA 30047

We are here to help and will do our best to address your inquiries promptly and effectively. Thank you for choosing Buraq Travels for your Hajj, Umrah, and Islamic travel needs!